Role Summary

Partners closely with Global Strategic Account Managers (GSAMs) to align technical solutions with account strategy, drive customer engagement, and accelerate deal conversion. Serves as a global customer advocate, ensuring alignment between customer needs, solution delivery, and long-term partnership objectives. Leads architecture, positioning, and technical execution of advanced thermal and cooling solutions for global data center customers (Global Strategic Accounts). Acts as a trusted advisor aligning customer requirements with optimized, scalable, and energy-efficient architectures across chiller, liquid cooling, and central plant systems.

Core Responsibilities

Architect end-to-end thermal solutions (air-cooled, liquid cooling, hybrid systems) aligned with hyperscale and colocation requirements
Translate customer technical requirements into optimized system designs, including capacity modeling and performance trade-offs
Lead technical components of proposals, including system architecture, energy efficiency modeling, and solution differentiation
Partner with Global Strategic Account Managers (GSAMs) to align solution strategy with account priorities, customer engagement plans, and pipeline development
Serve as a global customer advocate, representing customer requirements internally across engineering, product, and operations to drive alignment and delivery
Lead and support program management of complex, multi-region data center initiatives, ensuring coordination across stakeholders, timelines, and deliverables
Support pricing and commercial strategy through technical value articulation (TCO, PUE, lifecycle cost)
Act as technical interface between customer engineering teams and JCI product/engineering organizations
Drive innovation adoption (e.g., high-density liquid cooling, advanced chillers, heat reuse)

Operating Rhythms

Joint engagement with GSAMs in strategic account planning, global customer governance, and executive technical discussions
Lead global customer advocacy forums to align technical roadmaps, performance expectations, and long-term partnership objectives
Program management cadence across large-scale deployments, ensuring alignment on scope, schedule, and delivery milestones
Technical design workshops with customers focused on future state architectures and AI workloads
Proposal development cycles with cross-functional engineering, product, commercial teams, and GSAM leadership
Quarterly solution and program reviews aligned to customer roadmap, capacity plans, and technology evolution
Ongoing engagement with product teams to influence roadmap based on customer requirements