What You Will Do

We’re looking for a Field Delivery Manager to lead and inspire a team of field engineers across the Manchester to Scotland region. In this key leadership role, you’ll ensure smooth service delivery, strong customer relationships, and operational efficiency—while managing performance, supporting team development, and driving continuous improvement within a defined financial framework.

What We Offer

Competitive salary
Performance-related bonus
Company car or van
25 days’ holiday plus bank holidays
Laptop and mobile phone
Comprehensive benefits package including matched pension, life assurance, employee assistance programme, referral scheme, cycle-to-work, and exclusive discounts
Ongoing training and development with clear career progression pathways
Inclusive and safety-focused work culture
Access to business resource groups for collaboration and networking

How you will do it

As a Field Delivery Manager, you’ll take ownership of service delivery by:

Leading and ensuring the safety of a regional team of field-based engineers
Supporting the Service Delivery Manager in delivering exceptional customer service and achieving key performance indicators
Managing budgets and costs, while identifying opportunities to drive financial efficiency
Coaching, motivating, and engaging engineers to enhance performance and team culture
Building strong internal and external stakeholder relationships based on trust and collaboration
Championing operational excellence to meet customer needs and business goals

What We Look For

Essential:

Experience working as a service engineer in the sprinkler industry
Strong people management skills with a proven ability to coach and lead teams
Adaptability to work in a fast-paced and evolving environment
Proactive, solution-focused approach to problem-solving
Excellent organisational and multitasking skills
Confident communicator with strong stakeholder management capabilities
Commercial awareness and the ability to balance service quality with financial performance

Preferred: