We are seeking an experienced iScala techno functional professional to join our team. The ideal candidate will have thorough knowledge of iScala ERP systems and proven experience in providing high-quality technical & functional implementation for large scale iScala deployment projects. The techno functional specialist will be responsible for requirement gathering, development and leading iScala ERP solutions for multiple business units.

Key Responsibilities:

• Provide technical & functional solutions for iScala ERP system users, developing complex business solutions while assisting hyper care assistance to end users.
• Functional Deployment: Manage functional deployment responsible for Build, SIT, UAT & End-users Training, serving critical, time-sensitive, and complex iScala ERP implementation.
• Users Support: Take responsibility for the functional deployment, troubleshooting, and ongoing hyper care support of iScala ERP systems, as well as the related Edge Apps ecosystem.
• Responsible for the development, troubleshooting, and users’ assistance for iScala ERP systems, as well as the related Edge Apps ecosystem.
• Provide advanced troubleshooting on complex systems involving interactions between iScala ERP, databases, external Edge Apps integrations, including development and support.
• Manage localization, electronic invoicing and advanced functions, complying statutory and regulatory requirements.
• Automate Processes and secure workflow integrations using Epicor Service Connect and other technologies.
• Develop Reports using MS SQL Server SSRS and other Epicor technologies.
• Resolution and investigation of technical issues on the iScala ecosystem. Root cause analysis and resolution of any iScala related interfaces.
• Ensure customer satisfaction through effective communication and problem resolution and comply SLA standards.
• Conduct training sessions for end users to enhance their understanding of iScala features and functionalities.
• Proactively identify opportunities for improvement in application performance, processes, and user experience. Participate in the development and implementation of new enhancements. 
• Participate in system upgrades and testing to ensure functionality and performance.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 6-8 years of hands-on experience in iScala technical support or a similar role.
• Strong knowledge of iScala ERP system and related technologies.
• iScala technical development
• MS SQL Server 2019, SSRS Report Development, SSIS Development, SQL Programming
• Epicor Service Connect integrations development
• Excellent communication and interpersonal skills
• Fluent in English (required)
• Strong Experience with database management and complex SQL scripting.
• Ability to work independently and as part of a team in a fast-paced environment