What you will do

As a Senior MI Analyst, you will play a pivotal role in shaping strategic business decisions through advanced data reporting and insightful analysis. You will:

• Develop and deliver advanced MI reports and dashboards using tools like Power BI.

• Conduct deep data analysis, identifying trends and opportunities to inform strategic decisions.

• Mentor junior MI analysts, ensuring high-quality outputs and skill development.

• Collaborate with senior stakeholders to ensure MI reporting aligns with business goals.

• Drive process efficiency by automating complex reporting workflows.

What we offer

• Competitive salary with bonus plan.

• 25 days holiday + Bank Holidays and sick pay.

• Comprehensive benefits package, including pension, life assurance, employee assistance program, employee referral scheme, high-street brand discounts, cycle-to-work scheme, and discount on Johnson Controls security products.

• Extensive product and on-the-job training with outstanding resources available.

• Encouraging and collaborative team environment.

• Career development through various career ladders.

• Dedication to safety through our Zero Harm policy.

• Access to business resource groups.

• Training on our company values.

How you will do it

• Working closely with stakeholders to design impactful dashboards and reports that support data-driven decision-making.

• Using predictive analytics to provide actionable insights on business performance and future opportunities.

• Supporting junior analysts with feedback and guidance to improve team-wide analytical capabilities.

• Ensuring MI reporting directly serves and enhances organisational goals through continuous refinement and feedback loops.

• Employing SQL, Power BI, and automation tools to streamline complex reporting processes for efficiency.

What we look for

✅ Required:

• Proven experience in advanced data analysis, reporting, and data visualisation.

• Proficiency in SQL, Power BI, and advanced analytics tools.

• Strong mentoring skills with experience developing junior analysts.

• Strategic understanding of business goals within a contact centre environment.

🌟 Preferred:

• Experience in predictive analytics and data modelling.

#LI-MS2

#LI-Hybrid