The Company

Johnson Controls is the Global leader for smart, healthy, and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

What you will do

The Shoppertrak Sales Support Executive plays a pivotal role in facilitating and streamlining sales operations by providing administrative and coordination support. This position serves as the backbone for seamless communication between customers, account managers, and internal teams, ensuring that processes run efficiently and effectively. The role requires a strong focus on accuracy, organization, and collaboration to drive success in sales activities.

Responsibilities: 

• Manage New Store Opening/Project Quotes: Receive quote requests from Sales Team and customers, create and forward quotes to customers for approval. Coordinate with customers and third-party partners on site plans and associated documentation as well as email follow-ups.

• Customer and Account Manager Support: Act as a central contact to address inquiries, ensuring timely and accurate responses.

• Contract and Pricing Assistance: Aid account managers with contracts, pricing, and customer creation forms.

• Remedy Updates: Update or create sites in the Remedy system to ensure data consistency.

• Invoice Resolution: Collaborate with customers and account managers to resolve invoice-related issues efficiently.

• Credit Note Management: Raise credit notes and process them in accordance with company policies.

• Service Quotes Approval: Receive service quote requests from the Support team, review them, and send them for approval.

• Opportunity Staging Updates: Maintain and update the New Store Opening Opportunities Staging sheet for accurate project tracking.

• System Setup: Handle new customer setup in the system, ensuring completeness and accuracy.

• Revenue Reporting: Update New Store Opening revenue reports to reflect current data and trends.

• Salesforce Data Entry: Enter data into Salesforce, including transposing manually created quotes, while maintaining database accuracy.

What we look for:

• A high school diploma or equivalent; a degree in business or administration is advantageous

• Previous experience in Sales support, administrative roles, or related fields is preferred

• Strong communication and interpersonal skills for effective stakeholder interactions

• Proficiency in software systems such as Salesforce, Remedy, and other CRM tools

• Attention to detail and organizational abilities to manage multiple responsibilities

• Knowledge of quotes, invoices, and credit note processes

• Ability to work collaboratively in a fast-paced environment

On Offer:

• Attractive Base + Super

• Opportunity to join a Global company 

• Supportive team environment

JCI’s Diversity & Inclusion 

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands. 

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