What You Will Do

As a Senior Operational Excellence Director, you will be part of the EMEA Systems (Construction and Field Project Management) Functional team and report directly to the Senior Director for EMEA Systems, supporting the Business Units across the EMEA region. You will lead the Operation Excellence Office, working collaboratively with the respective Business Units and other functions to implement strategic initiatives that enhance Revenue Growth, Margin Expansion, Cash Improvement, Service Linkage, risk management, and project management capabilities in construction and field execution.

How You Will Do It

• Develop, manage coordination, and implement designated performance improvement initiatives and process standardization programs to drive profitability and operational excellence in the Construction and Field Project Management Function.
• Track and analyze key metrics and KPIs to identify trends, risks, and improvement opportunities within the projects, ensuring that necessary improvement actions are executed.
• Champion improvements in Field Capabilities by cultivating a continuous improvement culture within operational delivery teams, focusing on construction and field project management to enhance efficiency, productivity, growth, and profitability.
• Oversee the Risk and Escalation Process for major construction projects, ensuring effective engagement of all internal stakeholders, timely identification of risks, and execution of appropriate mitigation strategies to minimize risk exposure.
• Coordinate with various departments, including operational businesses, service departments, and functions such as L&D, Commercial, Finance, Legal, Procurement, Pricing, etc., to implement and deliver strategic initiatives successfully.
• Adhere to company procedures to effectively monitor and control risk within contractual agreements, ensuring compliance with corporate governance.
• Lead the Lesson Learned Process across EMEA, ensuring that reviews are conducted where necessary, utilizing historic project data analytics to identify performance trends, develop corrective actions, and share best practices across the region.
• Support the tracking and management of contingency values within the project backlog to ensure optimal utilization and resource allocation.
• Drive the development and implementation of self-serve data analytics and process automation to improve project management efficiency.
• Manage the auditing process for compliance and quality in construction and field project management, including the Bid Review process, Handover Process between Sales and Execution, and Backlog review processes.

Strategic Objectives

• Executed Gross Margin improvement
• Revenue Growth
• Cash flow improvement
• Reduce Risk within Construction and Field Management
• Increase Service Linkage
• Process Compliance
• Customer Satisfaction

What We Are Looking For:

Required

• Minimum of 7 years’ experience in a leadership or operations management role ideally in construction, building services, or related sectors.
• Proven change management experience within a multi-national organization.
• Experience managing and collaborating with a diverse range of stakeholders.
• Ability to influence and gain credibility quickly across various business units.
• Capacity to handle and advance multiple projects/initiatives simultaneously.
• Strong analytical, intellectual, and problem-solving skills, leveraging data to identify challenges and devise solutions.
• Efficient management of priorities and adaptability to changing circumstances.
• Excellent collaboration and influencing abilities.
• Strong project management skills with a performance-driven mindset.
• Proactive in driving continuous improvement and resolving encountered issues.

Preferred

• Qualifications in Project Management (PMP, APM, Prince 2, or equivalent) desirable.
• Additional language proficiency beyond English is beneficial.

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