The Technical Support Engineer supports sales and growth initiatives in East Europe, Poland and Baltics by providing technical/design support and training services activities for Fire Suppression Systems.
The Engineer is in direct contact with customers and/or via first line customer support in our branches.
The Technical Support Team collaborates very closely with Sales, global functional teams such as Product Management and aligned with the global Tech Services group.
Responsibilities
- Provide Technical & Specification Support to Sales Team and Customers
- Support the full product range of Fire Suppression Systems
- Communicate with consultants, designers, project managers, and end users
- Using JCI softwares for hydaraulic calculation and design of Sprinkler Systems, Foam Systems and Gaseous Suppression Systems.
- Provide Design Services and Engineering of typical system solutions
- Provide advice and support projects by applying JCI solutions according to international codes & standards (such as NFPA, FM, EN, VdS)
- Project team member for large projects
Required Skills
- Good verbal and written command of English, additional languages (Neighbour countries) are preferable,
- Degree in mechanical engineering or similar background through education or experience.
- Experience in designing and engineering Fire Protection and Fire Suppression systems.
- Creation and understanding of piping lay-outs
- Proficient in the use of AutoCAD, REVIT experience is highly desirable
- Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
- Good communication and presentation skills, problem solver
- Willingness to travel (occasional travel to customers )
What We Offer:
Exciting Work Environment: Opportunity to participate in diverse and engaging projects within the modern facilities of a global technology company.
Competitive Compensation Package: Permanent employment contract and fringe benefits.
Stability: Enjoy secure employment in a clean and safe working environment.
Additional Benefits: Cafeteria plan.
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