Manchester | Full-Time | Onsite (Shift Role)

We are looking for an Alarm Response Centre Operator to join our Customer Monitoring Centre in Manchester, You’ll be the first point of contact for customers, responding to alarm activations, handling enquiries, and delivering a high level of support in a fast‑paced environment.
 

What we offer
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• Competitive Salary: Reflecting your skills and experience.
• Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
• Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development: Extensive opportunities for growth and advancement.

What you’ll do:
 

• Respond to live security and fire alarm activations
• Handle customer enquiries and provide system support
• Liaise with Police and Fire services when required
• Book engineer visits and coordinate with customers
• Accurately update internal systems and records
• Maintain customer confidentiality and follow company processes
 

What we’re looking for:
 

Must-Have:
• Customer-focused with a proactive, can-do attitude
• Strong communication and telephone skills
• Good attention to detail and IT literacy
• Willingness to learn and develop

Nice-to-Have:
• Previous contact centre or customer service experience
 

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