What you will do 

As an Improvement Analyst, you’ll lead and support change projects that improve how we work and serve our customers. You’ll collaborate across teams to understand business needs, deliver solutions, and ensure changes are successfully embedded and continuously improved. From stakeholder engagement to post-implementation reviews, your work will drive real value across the organisation.

What we offer

• Competitive salary

• 25 days holiday + Bank Holidays and sick pay

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

• Extensive product and on the job/cross training opportunities with outstanding resources available

• Encouraging and collaborative team environment

• Career development through various career ladders

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

• Training on our company values

How you will do it 

• Lead medium to large-scale change initiatives using Agile, Waterfall, or PRINCE2 methodologies

• Collaborate with stakeholders to define requirements, scope projects, and communicate progress

• Use data and insights to influence decisions and measure success

• Navigate complex systems and processes to identify risks, dependencies, and opportunities

• Conduct post-implementation reviews and continuous improvement activities

• Support system integration testing, user acceptance testing, and knowledge transfer

• Ensure smooth handover to business owners with clear documentation and training

What we look for 

Required 

• Experience delivering change in a fast-paced, multi-functional environment

• Strong stakeholder engagement and communication skills

• Analytical thinking and problem-solving ability

• Familiarity with Agile methods (e.g. DevOps, Kanban, Lean, SCRUM)

• Excellent organisational skills and attention to detail

• Ability to manage competing priorities and influence outcomes

Preferred

• Experience in change management, process improvement, or business analysis

• Strong commercial awareness and understanding of business impact and ROI

• Experience with system and process architecture

• Skilled in reporting, facilitation, and knowledge sharing

• Comfortable working with technical and non-technical stakeholders

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