ServiceMax Release Manager

Johnson Controls is searching for a ServiceMax Release Manager to manage and oversee the end-to-end release management process for ServiceMax and its integrations with Salesforce. You will be responsible for ensuring smooth, controlled, and timely releases of new ServiceMax features, updates, and patches. You will collaborate with various technical and business teams to plan, schedule, and execute releases while minimizing risk and ensuring quality.

What you will do

• Lead the coordination, and execution of ServiceMax releases, ensuring that all stakeholders are aligned and the release process is smooth and efficient.
• Develop detailed release schedules, milestones, and documentation for each release, ensuring timely delivery within agreed-upon timelines.
• Coordinate with development, QA, and business teams to define release scope, objectives, and timelines.
• Manage release dependencies, prioritize tasks, and resolve any blockers or risks during the release process.
• Oversee the end-to-end deployment process, ensuring that ServiceMax updates, patches, and customizations are deployed to production systems without disruption to ongoing operations.
• Track and report on the status of each release, ensuring issues are addressed and resolved quickly.

How you will do it

• Ensure that all releases follow proper change management procedures, including version control, documentation, and approval workflows.
• Identify, assess, and mitigate risks associated with each release, ensuring a seamless user experience and system stability.
• Provide regular status updates and communication to stakeholders regarding release progress, risks, and outcomes.
• Identify opportunities to improve the release management process and implement best practices to increase efficiency and reduce downtime.
• Stay up to date with new ServiceMax features, Salesforce updates, and release management tools to continuously improve processes.
• Facilitate post-release reviews to capture lessons learned and implement improvements for future releases.
• Serve as the main point of contact for all release-related communication between technical teams, business users, and vendors.
• Foster collaboration among cross-functional teams to ensure alignment and successful execution of each release.

What we look for

Required:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 5+ years of experience in release management, with at least 2 years focused on ServiceMax and/or Salesforce-based solutions.
• Strong experience in coordinating and managing the release lifecycle in a complex, multi-environment setup (development, testing, production).
• Excellent understanding of ServiceMax functionality and its integration with Salesforce.
• Proficiency in release management tools (e.g., Jira, Azure DevOps, Git, Jenkins).
• Experience with deployment automation tools and processes.
• Strong knowledge of Agile/Scrum methodologies and SDLC processes.

Preferred:

• Salesforce Certified Administrator or Platform Developer I/II certification.
• Experience with version control systems (e.g., Git).
• Familiarity with ITIL or other IT service management frameworks.
• Prior experience in managing releases in a regulated industry (e.g., healthcare, manufacturing) is a plus.

Who we are

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.