Delivery Manager

Main Purpose of the Role:
The Delivery Manager is responsible for building, managing, and leading an effective team of field-based engineers to ensure successful project execution within the Land-Based Security Installation division. This role requires collaboration with planning teams to meet churn targets and working with the Regional Operations Manager to achieve key business metrics, ensuring all engineering teams operate according to business requirements. The Delivery Manager must complete every job on time and within budget, consistently achieving the highest standards of health and safety and compliance with quality standards.

Key Tasks:

• Conduct 1-2-1 meetings with engineers to foster communication and performance evaluation.
• Manage apprentices and oversee their development.
• Address customer complaints and conduct customer/site visits to ensure satisfaction.
• Engage and train engineers to enhance their skills and performance.
• Conduct engineer huddles and monitor unsafe acts weekly to maintain safety standards.
• Manage equipment control logs (ECL) and plant reports for accountability.
• Perform internal health and safety audits and hold investigation meetings as necessary.
• Address margin slippage on individual jobs and conduct PAT testing.
• Manage performance and pre-start meetings to ensure job readiness.
• Oversee productivity and work-in-hand (WIH) meetings to track project progress.
• Manage program and conduct external (BAFE/NACOSS) and internal quality audits.
• Maintain risk assessments and method statements (RAMs) to ensure compliance.
• Handle recruitment and maintain a skills matrix to ensure workforce capability.
• Manage subcontractors and conduct "Your Voice" surveys to gather feedback.

Key Results/Objectives:

• Ensure all jobs are completed on time and within budget, with all associated paperwork aligning with KPIs.
• Generate positive margins on every job while minimizing costs.

Essential Competencies:

• Building effective teams.
• Clear communication and interpersonal skills.

Desired Competencies:

• Technology-focused approach.
• Commitment to self-development.
• Budget management skills.

Other Requirements:

• Valid driving license and ability to work away from home, including overnight stays.
• Previous experience in the fire and security industry is desired.
• Educated to A-Level standard (or equivalent) in a relevant subject is preferred.

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available.  As well as an excellent career progression, you will get:-

• Competitive basic salary
• Sales referral incentive scheme
• Annual Company Bonus Scheme
• Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Company Vehicle and ongoing training provided

• Industry leading Health & Safety and an employee assistance program
• Career progression opportunities
• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000.00
• Rewards & recognition programmes

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