What you will do

• Leads the collection process for assigned customers.
• Contacts customers by phone, email, and mail to recover a debt.
• Keeps detailed notes and records of all communications and actions.
• Answers questions customers have about billing statements.
• Negotiates partial repayments and payment plans when possible.
• Keeps track of payment due dates and sends reminders.
• Updates the account status when the debt has been paid.
• Investigates billing errors and disputes and follows up with customers.
• Sends necessary paperwork to customers and credit bureaus promptly.
• Maintains confidentiality and the utmost discretion.
• Collaborates with legal team / lawyers if legal action is required.

What we look for

• Had previously work in call center or finance shared service.
• Fluent in English will be a plus.
• Strong understanding of billing and collection processes.
• Outstanding communication and interpersonal skills.
• Highly skilled in negotiation.
• In-depth knowledge of laws and policies related to debt collection.
• Good administrative skills and SAP knowledge is a plus.