What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial and residential applications. These include but are not limited to wet steel, copper, and CPVC0, dry, pre-action, deluge and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, medication notices, etc. in order to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature
• Participate in a scheduled on-call rotation.
• Perform other duties as assigned. 

What we look for

Required 

• Sprinkler Fitter Red seal Certified. 
• Must be either a member of Local 170 or eligible for enrollment in the union as a journeyperson
• BACKFLOW Certification
• 5+ years of experience in Fire Sprinkler/Suppression industry.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• High school diploma or equivalent required.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Able to participate in an on-call rotation schedule.
• Demonstrate a high level of customer service.,
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre-employment background check.
• Hourly rate of $45.16 determined by UA Local 170 CBA/rate sheet.  Benefits are provided through the union aligned with a collective bargaining agreement.