Overview
We are seeking a proactive and technically skilled Field IT Member to join our Tokyo Head Office team. This role involves hands-on IT support, infrastructure management, and coordination with global teams to ensure seamless operations. The ideal candidate will possess strong bilingual communication skills, a solid technical foundation, and experience in a multinational IT environment.
Roles and Responsibilities
- Technical Support & Issue Resolution:
Provide on-site and remote support for hardware, software, and network issues to minimize downtime and ensure business continuity. - Escalation Management:
Act as a point of escalation for end-users and coordinate with global IT teams to resolve complex issues. - Security & Compliance:
Enforce IT security protocols and ensure compliance with data protection regulations and internal policies. - Meeting & Event Support:
Set up and support townhalls and high-profile meetings, including AV equipment and connectivity for senior executives. - Asset Management:
Oversee the lifecycle of IT assets including procurement, deployment, tracking, and disposal of hardware and mobile devices. - Vendor Coordination:
Liaise with external vendors for hardware/software procurement, maintenance contracts, and service delivery. - Invoice Processing:
Manage and process invoices related to IT assets and network services, ensuring accuracy and timely approvals. - Autopilot & Device Staging:
Support Windows Autopilot provisioning and device staging processes to ensure smooth deployment and configuration of endpoints.
Technical Competencies
Hands-on experience preferred; foundational knowledge acceptable in some areas.
Requirements
- Language Proficiency:
Native or business-level Japanese and English (spoken and written); JLPT N2 or above. - Technical Knowledge:
Strong understanding of IT infrastructure, networking, and security principles. - Industry Experience:
Familiarity with Japanese business culture and IT regulatory environment. - Work Environment:
Experience in multinational or large-scale IT operations. - Service Management Tools:
Exposure to ServiceNow or similar ITSM platforms is a plus. - Professional Experience:
Minimum 4–5 years in IT operations, infrastructure support, or technical service roles.
