Facilities Management Helpdesk Coordinator

📍 Manchester – Tyco Park | 🕒 Full-Time | 💻 Hybrid Working (2 days/week after 6 months)

⏰ Contracted Hours: 7am–7pm | Expected Shifts: Between 7am–6pm, Monday to Friday

Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.

🎁 What we offer

• Competitive Salary: Reflecting your skills and experience

• Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked

• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave

• Comprehensive Benefits:

  • Pension plan (up to 7% employer match)

  • Life assurance

  • Employee assistance program

  • Referral scheme

• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

• Career Development: Extensive growth and advancement opportunities

• Free Onsite Parking: Hassle-free commuting

• Dress Down Fridays: Casual attire to wrap up the week

🧭 What You Will Do

• Manage and respond to FM enquiries across phone, email, and digital channels

• Resolve complaints and feedback at first contact or escalate appropriately

• Collaborate with internal teams to troubleshoot and resolve service issues

• Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction

• Support daily routines and contribute to continuous service improvement

📈 What We Look For

• Clear and confident communication skills

• Strong time management and multitasking abilities

• Experience in fast-paced environments and B2B customer service

• A collaborative mindset and solution-oriented approach

• Familiarity with FM operations and large corporate clients (desirable)

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