What you will do 

Step into a dynamic role at ADT Security in Manchester, where you'll become an essential part of our passionate team as a Customer Relations Coordinator. In this position, you'll take ownership of the entire customer complaint journey—resolving issues with care, precision, and professionalism. Your ability to build meaningful relationships with customers and collaborate seamlessly across internal departments will be key to maintaining our high standards of satisfaction. Every day, you'll contribute to our mission of protecting homes and businesses while delivering the exceptional support our customers rely on.

What we offer

• Competitive Salary: Reflecting your skills and experience.
• Genours & Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
• Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development: Extensive opportunities for growth and advancement.

How you will do it 

• Investigate and Resolve: Conduct detailed investigations into customer complaints from initial contact to resolution, following all procedures to ensure satisfaction.
• Build Relationships: Maintain effective communication with customers and internal teams to support collaboration and trust.
• Document and Report: Accurately record customer interactions and generate regular reports on outcomes and resolutions.
• Prioritise and Manage: Organise tasks efficiently to meet deadlines and deliver high-quality service.

What we look for 

Required 

• Exceptional Communication Skills: Confident handling of customer inquiries via phone and email.
• Strong Time Management: Ability to juggle multiple priorities with precision.
• Attention to Detail: Commitment to accuracy in documentation and reporting.
• Customer Service Experience: Previous experience in a similar role or environment.

Preferred

• Familiarity with complaint resolution processes.
• Experience working in cross-functional teams.
• Passion for delivering excellent customer experiences.

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