• Promote next generation of Intelligent Automation technology, such as AI, Machine Learning (ML), Natural Language Processing (NLP), Optical Character Recognition (OCR) to discover more project opportunities in these areas
• Analyze production reports, exceptions and completed transactions to define, scope and design change requests which will improve the overall success rate of the solution in production. Support alignment of strategic and tactical business objectives with corresponding IT objectives, partnered with business stakeholders and enterprise IT colleagues
• Provide insights and thought leadership on industry/functional trends and best practices to guide business priorities, customer and employee experience advancements, and technology decisions
• Identify opportunities for process advancement leveraging technology
• Conduct discovery and document business functions, processes, and enabling technologies
• Translate business capabilities and process designs into functional requirements and/or user stories and work with business stakeholders to review and secure sign-off/agreement on requirements/stories
• Work with business stakeholders and IT colleagues to develop, test, and deploy solutions that meet business capability needs and ensure successful achievement of scope, cost, schedule, quality, adoption, and value outcomes
• Provide expertise and input into solution testing scenarios and lead User Acceptance Testing
• Lead development of solution training material and execution of change management activities
• Responsible for overall project success: on schedule, within budget and with high quality
• Take lead of existing applications enhancement, incident and problem management
• Process design documentation experience using flow charts or BPMN. Map business process flows, including all critical data elements (e.g. supplier, input, output etc.)
• Understand which data influence the choice of happy path, scope of project, AHT and scheduling
• Understand which data are needed for the business to make the right decision regarding solution proposed
• Propose automation/robot schedule with minimum idle time based on data driven approach and business SLAs

• Bachelor’s degree or above in Computer Science, MIS or related majors is required
• 3 years or more business analysis experience is required
• Excellent written and oral English skills is required
• Good mix of technical/IT consulting and business background is preferred
• Experience in sizeable multinational corporations is preferred
• Good knowledge of data analysis and reporting and experience with each type of project, ability to propose workaround for handling each type of project
• Outstanding interpersonal and communications skills
• Experience on leading business process re-engineering projects leveraging lean-six sigma or recognized process simplification methodology
• Knowledge in business process and IT application with experience of leading a team through detailed process development, planning, reporting and tracking, especially managing user's expectations
• Positive, collaborative and solution-oriented attitude

About us

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works, and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.