What you will do

Johnson Controls is hiring in our IT department based in Glendale, WI! The Field IT Support Specialist provides a variety of information technology support services including but not limited to connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Candidates must be US citizens, as well as commuting distance to the Glendale, WI, office.

How you will do it

• Hardware installation and support; PCs, tablets, mobility devices, printers, specialized devices

• Software support

• Manufacturing and Distribution site support- Handheld scanners, conveyor systems, Barcode printer, Production floor machine connectivity, Open Blue.

• Virtual Tech Hut/ Live Agent Services

• End-point vulnerability remediation/Assist compliance teams with audit tasks

• PC Lifecycle Management incl, Asset mgmt. tasks

• Local infrastructure service support (Server, network and VOIP)

• On-site Smart Hands (support and liaison with 3rd party & internal JCI Support teams)

• Local Mobile Administration

• IT procurement

• Access management (network share)

• Local IT security compliance (comms room set-up, maintenance & access)

• Satellite office support (including local travel)

• Vendor management

• Data Center support- Tape changes/offsite mgmt, Vendor Escort, Rack and stack

• Local File/Print Server management

• Network Troubleshooting

• Handheld/Label Printer management

• Client-side Application support

How you will do it

• Delivers Field IT Services in accordance with SLA’s using JCI Service Management toolset

• Proactive customer communication and focus

• Strong written and verbal communication

Required

• 3 years’ experience in a Corporate IT environment

• Associates degree or Bachelor's degree in a Technical field

Preferred

• Previous Corporate IT Support Experience