Job Title: Oracle B2C Service Developer 

Location: Pune and Bangalore, India 

Experience: 5 to 8 years 

Job Description: Johnson Controls is searching for an experienced Oracle B2C Service Developer to join our dynamic team. The ideal candidate will possess a solid background in Oracle B2C Service applications, focusing on developing and implementing enhancements to improve customer engagement and service delivery. 

Key Responsibilities: 

• Design, develop, and maintain Oracle B2C Service applications, ensuring they meet business requirements. 

• Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications. 

• Implement best practices in software development, including coding standards, testing, and documentation. 

• Provide technical support and must have strong problem-solving skills with ability to troubleshoot Oracle B2C Service applications. 

• Stay current with Oracle B2C Service features and enhancements, ensuring the integration of new functionalities into existing systems. 

• Extensive experience in Oracle B2C Service Cloud implementation, customizations and support 

• Experience in developing Custom Scripts, Custom Processes (Event Handlers), BUI Extensions/Add-Ins, Business Rules, Configuration, Workflow/Workspace, Report Analytics, Knowledgebase, etc. 

• Extensive experience in REST APIs for integration with external systems 

• Must be familiar with HTML, JavaScript, CSS, jQuery, PHP, .NET, ROQL, ConnectPHP  

• Must be familiar with Oracle B2C features like Job Scheduler, Element Manager, Data Sync, External Objects. 

• Must be familiar with MS DevOps & Agile methodologies 

• Must be familiar with middleware/integration tools i.e. MuleSoft or Oracle Integration Cloud 

• Must coordinate data synchronization between Oracle Service Cloud and other systems (Oracle EBS, Reporting, OFSC) 

• Ability to create detailed functional and technical documentation using flow diagrams, wire frames, etc. 

• Mentor and guide junior developers in best practices and emerging technologies. 

Qualifications: 

• Bachelor's degree in computer science, Information Technology, or related field. 

• 5 to 8 years of experience in Oracle B2C Service development. 

• Strong knowledge of Oracle B2C Service architecture, configuration, and customization. 

• Proficiency in programming languages such as Java, SQL, and PL/SQL. 

• Experience with web technologies (HTML, CSS, JavaScript) is a plus. 

• Excellent problem-solving skills and attention to detail. 

• Strong communication and collaboration skills to work effectively within a team. 

Join Johnson Controls and contribute to our mission of creating innovative solutions that enhance customer satisfaction!