Build your best future with the Johnson Controls Team. 

Who We Are:

Johnson Controls - Fire Suppression Products (FSP) is a global leader in fire and life safety. We provide fire detection, sprinkler, suppression, special-hazard, and emergency communications solutions to customers in countries spanning six continents. With more than 30 manufacturing facilities worldwide, we provide safety and security for millions of customers around the world every day. Plus, we offer a comprehensive array of testing, inspection, maintenance, and repair services to keep fire and life-safety systems in top working order.

What we offer: 

• Competitive salary 

• Paid vacation/holidays/sick time 

• Tools, and Equipment to complete all jobs

• Comprehensive benefits package including 401K, medical, dental, and vision care 

• On the job/cross training opportunities 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

What you will do:

The Senior Commercial Operations Manager will lead and optimize the operational processes, drive efficiency, and enhance overall business performance within the Americas Fire Suppression division. This role requires a strategic leader who can manage cross-functional teams, improve operational workflows, and ensure that business objectives are met. The ideal candidate will have a strong background in operations, sales, finance, process improvement, customer relationship management and leadership.

How you will do it:

• Manage daily operations of Fire Suppression sales operations to ensure efficiency, productivity, and alignment with sales goals and objectives.

• Execution and support of Strategic Accounts to implement best practices and alignment with key customer accounts and performance.

• Lead and mentor internal teams to drive operational excellence, in terms of account management, customer data and system tools.

• Identify opportunities for process improvements and implement best practices to optimize efficiency.

• Ensure compliance with compliance, policy alignment, industry regulations, and quality standards within documentation, and processes.

• Monitor key performance indicators (KPIs) and provide actionable insights for continuous improvement.

• Manage budgets, resources, and cost-control measures to maximize profitability.

• Implement technology solutions to streamline processes and enhance operational effectiveness.

• Using the tools and systems within the business, develop an approach to data analysis, helping the business identify, evaluate, and understand potential opportunities for improvement.

• Working with the teams, map, and analyses of our positioning in specific markets, building an approach that allows understanding of our performance, and identifies opportunities, white space, and areas of focus.

• Working with the functions to resolve challenges and bottlenecks within the organization and helping support an approach to resolve/mitigate.

• Develop and expand on the existing business tools, enabling better visibility of performance, and individual’s achievement against targets, improving accountability and ownership within the teams.

• Be a major stakeholder in the management of initiatives within the regions, supporting all aspects, ideation, objectives, actions & milestones, and output.

• Help support and influence budget planning and target setting for the teams, working with sales excellence and finance to ensure alignment and timely delivery.

What we look for:

• Bachelor’s degree in Business, Sales and Operations Management, or a related sales / finance / industry knowledge within the Fire Suppression industry.

• 7+ years of experience in operations management, with strong customer knowledge.

• Proven track record of process optimization, efficiency improvements, and cost reduction.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent leadership and team management abilities.

• Proficiency with SFDC, JDE, SAP, other business tools.

• Strong communication and stakeholder management skills.