The IT Business Analyst supports Expense Operations, System Administration and will manage SAP Concur Regionally, supporting help desk ticketing on ServiceNow, assist the Concur Global Administrator, and collaborate with other Regional Expense Operations and Administration teams. This role involves acting as a Solution Architect, ensuring application delivery meets operational objectives and strategic business initiatives. The position requires collaboration with multiple stakeholders to maintain process integrity, implement enhancements, and drive improvement initiatives. This individual will be a key member Expense IT team supporting the SAP Concur application, "myExpense," for JCI.

Key Responsibilities:

• Help Desk Support:
  • Provide end-user support and training via the ITSM ticketing system.
  • Address queries and resolve issues promptly.
• Learning Logs Maintenance:
  • Maintain and update learning logs.
  • Ensure accurate documentation of training and support activities.
• Expense Reporting Processes:
  • Support ongoing expense reporting processes.
  • Develop new capabilities to align with JCI’s changing business environment and needs.
• SAP Concur Regional Admin Support:
  • Act as a regional admin in Concur to support integration and administration.
  • Monitor the regional integration file weekly and maintain exception processes.
• SAP Concur Authorized Support Contact:
  • Act as an authorized support contact with SAP Concur.
  • Submit cases for configuration, updates, reporting, and escalations.
• SAP Concur Application Knowledge:
  • Maintain baseline knowledge of other Concur application connections, such as Request and Travel.
• SAP Concur Intelligence Support:
  • Support Concur Intelligence by Cognos to run ad-hoc queries.
  • Provide reporting insights and maintain scheduled reporting needs in the region.
• SAP Concur Corporate Card Administration:
  • Monitor and support corporate card administration.
  • Manage integrations with Concur for efficient expense tracking.
• Team Collaboration:
  • Participate in weekly team meetings to review operational findings and areas for improvement.
  • Host meetings with end-users for training and ticket support.
• Corporate Card Program Integrations:
  • Support new integrations for different card program types (Pcard & Meeting).
  • Collaborate with external bank contacts, SAP Concur technical teams, and internal JCI teams.
• Change Requests Management:
  • Manage change requests through demand management processes.
  • Ensure timely and accurate implementation of changes.
• Project Activities:
  • Participate in various project activities, including ERP refreshes and updates.
• Project/Deployment Management:
  • Utilize project and deployment management skills.
  • Maintain expert knowledge in job setup/settings, feed import logs, and unassigned cards.
• ERP Testing and Integrations:
  • Support ERP system testing and integration activities.
  • Ensure seamless integration of new employee groups during mergers and acquisitions.
• System Enhancements and Process Improvements:
  • Identify and implement system enhancements and process improvements.
• Cross-Company Manager Profile Management:
  • Manage cross-company manager profile needs globally.
  • Collaborate with other regional admins and ops team regularly.
• System Monitoring:
  • Oversee recurring tasks to monitor the system for issues and errors.
  • Manage ongoing expense application to enforce JCI’s Global Travel & Expense Policies.
• HRIT Coordination:
  • Coordinate with HRIT for changes or improvements.
  • Provide global oversight of other regional integrations.
• Process Improvements:
  • Identify, propose, and implement process improvements.
  • Understand audit rules and exception messages to achieve desired outcomes.
• Communication of System Upgrades:
  • Ensure appropriate communication of system upgrades and changes to end-users.
  • Viva engage and SharePoint message promotions.

Required Qualifications and Skills:

• Education: Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience: Minimum of 3-5 years of experience in expense management, system administration, or a related role.
• Technical Skills:
  • Proficiency in SAP Concur and Workday systems.
  • Strong knowledge of expense reporting and credit card integration processes.
  • Familiarity with ITSM ticketing systems and email queues.
  • Microsoft, SAP, Oracle
• Analytical Skills:
  • Ability to analyze data and identify trends.
  • Strong problem-solving skills and attention to detail.
• Communication Skills:
  • Excellent verbal and written communication skills.
  • Ability to collaborate effectively with multiple stakeholders.
  • Fluent in English (mandatory)