What you will do ?

The Regional Program Manager is a dual facetted role. The role is responsible for the creation, support and management of change networks across all markets within their respective region of the world. This role serves as the primary point of contact for the change networks and ensures that Field Champions fulfill their duties including, but not limited to: hardening compliance, access management, E.O.L. (End-of-Life) communications, install base inventory report access and usage and IT risk management, and as a permanent change network to be vital members for all other initiatives in the future.  The Regional Program Manager is responsible for supporting regional leadership in reviewing all emerging hardening, E.O.L. issues and how they potentially impact the local market offices and communicating these emerging issues and response plans to the Field Champions. By doing so, this role would help ensure the execution of compliance requirements regionally to protect JCI from any potential regulatory fines. This is to align with JCI’s internal process of ISASecure and external managed services and external regulatory compliance. JCI will be accountable for attesting to the security of our software and products. If JCI does not, we will face the potential of significant global revenue fines of up to 4% in some countries. The Regional role will help ensure all local branches are in compliance to avoid regulatory fines by managing the work through the change networks. The execution of this work will also create opportunities for commercial and service growth due to the compliance requirements.  The Regional Program Manager manages keeping the change networks fully staffed and providing performance feedback to regional leadership. This also aids in having change networks globally by all LOBs to be utilized for any initiative. As such, this role serves a strategic direction to execute change management principles and serve as a change manager for strategic initiatives to drive adoption and execution of regional priorities. Subsequently, the role would assist in building change capabilities across JCI. Overall, this would aid in better adoption and more successful implementation of strategic initiatives, allowing JCI to capture the intended business outcomes and goals quicker.

How you will do it?

• Execute Work Against Regulatory Compliance: Drive adoption of work in the field to protect JCI from potential global revenue fines from external regulatory compliance groups like CIAS Attestation, PSTI, NIS2, and CRA.

• Change Management Execution: Regionally lead change management work on strategic priority initiatives and drive the tactical execution of the work. Work within the regions to build change management capabilities, integrating into project teams, leading change efforts, and promoting OCM.

• Manage Change Networks: Oversee and support Field Champions in every local market within the region, ensuring they understand the response plans and complete these plans effectively.

• Strategically Utilize Change Networks: Engage the regional change networks on a recurring cadence and in all initiatives being deployed to the field to drive better adoption. Use the change networks as feedback loops for voice of the field on sentiment, engagement, and ideas. Engage the change networks as members of pilot, UAT, and SME groups for enhanced development, inclusion, and ownership of initiatives to drive better adoption.

• Manage Change Initiative Work: Act as the main point of contact between Field Champions, Regional leadership and the corporate project teams, facilitating clear and efficient communication. Drive the change work required to completion.

• Compliance and Implementation: Ensure Field Champions are enabled to partner with their local market and deliver 100% adherence to access management policies, 100% hardening compliance, manage all E.O.L. communications, and manage their local market’s scorecard in both. Utilize the Onboarding Calendar and Initiative Tracker spreadsheet to be positioned for success and effectively complete compliance requirements.

• Tracking and Reporting of ongoing efforts: Regularly track progress and completion of hardening efforts, IT risk issues and E.O.L. communications.  Partner with regional leadership to ensure full cooperation of local markets. Provide regular progress and completion reports of compliance completion, using the reports to understand where performance managing is needed. The reports will show what compliance requirements have not occurred and where, to more easily close gaps.

• Staffing: Maintain the Field Champion role in each local market and domain in their region, addressing turnover and ensuring continuity. Actively engage and work with the change networks weekly to ensure members are acting on responsibilities and there are champions in each branch as needed.

• Awareness and Training: Ensure regional leadership and local market offices are continuously aware of all emerging IT risk, E.O.L. and hardening issues and efforts.  Including regional impact, severity, affected customers, etc. . . Manage and oversee training for all Field champions on a sustainable basis.

• Regular Updates: Provide regular updates to the OE Advisor and project teams, offering feedback and insights to drive further adoption and successful completion of hardening mechanisms, E.O.L. communications and IT risk issues.  Prepare regular executive updates on program status.

• Feedback and Improvement: Gather and relay feedback on what is needed to enhance adoption and ensure the success of access management, hardening mechanisms, E.O.L. communications and IT risk issues, and all other initiatives the change network will be engaged in.

What are we looking for?

• Education: Bachelor’s degree in IT Security, Engineering, Business Administration, Management, or a related field.

• Experience: Minimum of 5 years of experience in a similar role, with preference towards organizational change management or project management. Experience in project managing and interacting with customers within the HVAC, Controls, Fire or Security domains is preferred. Strong engineering background is preferred.

• Skills:

  • HVAC, Controls, Fire or Security systems knowledge

  • IT security knowledge.

  • Strong leadership and management skills.

  • Excellent communication and interpersonal abilities.

  • Proficiency in project management tools and software.

  • Ability to work collaboratively with diverse teams.

  • Ability to manage and work across interdisciplinary teams.

  • Strong problem-solving and analytical skills.

  • Knowledge of compliance and regulatory requirements.