Join our Team as a Business Support Administrator at Johnson Controls!

At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future!

Job Scope & Purpose:

• Perform essential administrative tasks within the business support team to ensure the field operational team, Service Coordinators, and Service Management can focus on flawless execution, profitability, and customer satisfaction.
• Maintain and optimize Systems & Tools to ensure they are updated and continuously improved.
• Execute tasks within Centralized Business Support, including standardization of processes, tracking customer satisfaction, managing procurement escalations, and supporting month-end closing actions.
• Actively participate as a member of the Business Support team.
• Undertake additional duties as required that align with the role.

Key Accountabilities:

• Provide support and training for service users on SMAX and Oracle; serve as the first point of contact.
• Deliver comprehensive administrative support to the service operations team and back office, ensuring systems and processes are upheld to maximize service quality.
• Manage billing & collection issues, acting as a gatekeeper between BBC and Local Business.
• Champion customer satisfaction by tracking and analyzing customer complaints in collaboration with service operations.
• Support business reviews and forecasting through data analysis and reporting.
• Respond to and resolve inquiries, involving others when necessary to provide effective service.

Position Requirements:

• Education: MBO administrative, supported by relevant training or experience.
• Minimum 5 years of proven experience in an administrative support role.
• Strong communication skills and a service-oriented attitude.
• Proficient in Microsoft Office, Oracle, and ServiceMax.
• Fluent in Dutch and English, both spoken and written.
• Ability to work independently and manage tasks effectively.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive team environment.
• A culture that values diversity and inclusion.

If you are ready to unleash your potential with Johnson Controls, apply now to join our team, and help us create a sustainable future!

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