What you will do
Join us at Johnson Controls and be at the forefront of shaping a safer, more comfortable, and sustainable world. We're dedicated to revolutionizing how we live, work, and play, and we're continuously creating diverse and exciting opportunities for our team to thrive.
As a Program Coordinator for a leading global company, you'll play a vital role in our UK operations. Based in our Birmingham office, you'll lead a dedicated team, managing day-to-day service delivery for a prestigious client. Your team includes field engineers, a manager, and key customer contacts, all of whom you'll collaborate with daily.
What we offer
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Competitive salary
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25 holidays + Bank Holidays and sick pay
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Hybrid position (office in Birmingham)
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We offer part time position (30hrs per week over 5 days) or full time (37.5hrs per week over 5 days)
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Monday to Friday office-based role with a hybrid working option
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Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
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Extensive product and on the job/cross training opportunities with outstanding resources available
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Encouraging and collaborative team environment
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Career development through various career ladders including Customer Service
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Dedication to safety through our Zero Harm policy
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Access to business resource groups
How you will do it
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Recording and resolving fault tickets promptly.
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Efficiently assigning work to meet service level agreements (SLAs).
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Uploading necessary documents to customer portals.
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Managing pricing worksheets.
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Ensuring scheduled maintenance tasks are completed.
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Generating monthly reports.
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Serving as a primary point of contact for the customer.
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Supporting the team manager, including acting as a proxy when needed.
In this role, you'll contribute to our organization's commitment to exceptional service delivery. You'll have the autonomy to excel, supported by a hybrid work environment that allows for some remote work.
What we look for
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Clear and tactful communication skills.
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Strong written and verbal abilities, with proficiency in electronic communications.
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Familiarity with Microsoft Excel and other office software.
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Self-motivation and the ability to work independently.
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A track record of meeting strict deadlines.
Join our team and help us shape a brighter future for generations to come.
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We’ve always believed we should help advance humanity in all our endeavors.
I have the opportunity to create and develop a career path, as well as the support, education and training to be successful.
Karen | Plant Manager | United States
The best part of working with a team from all over the world is that we can learn from each other, which helps us grow personally and professionally.
Ignacio | Business Development Leader | Spain
We have the potential to unleash and unharness so much more here, at JCI, as that one team environment.
Tanya | Director Global Harware Platforming | United States
I am passionate about delivering innovations that make people’s lives better. The sky is the limit if you have it in you.
Gyanendra | Associate Engineering Director | India