What you will do 

Join our Customer Service leadership team in a fast-paced, target-driven environment where you'll lead a high-performing team to deliver exceptional service and meet key KPIs. With a background in dispatch, logistics, or inside sales, you'll drive operational excellence, improve customer experience, and support cross-functional collaboration.

We're looking for a commercially minded Team Leader who’s confident using CRM tools, detail-oriented, and experienced in hitting revenue targets. You'll also play a key role in developing sales and service skills within your team and fostering a culture of continuous improvement.

What we offer

• Competitive salary

• 25 days holiday + Bank Holidays and sick pay

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

• Extensive product and on the job/cross training opportunities with outstanding resources available

• Encouraging and collaborative team environment

• Career development through various career ladders

How you will do it 

• Lead, engage, and motivate your team to deliver contact centre performance, service levels, and KPIs

• Drive continuous improvement in customer experience and team performance

• Coach and develop team members to build strong sales and service skills

• Use data and CRM tools to monitor performance and identify opportunities for growth

• Tackle underperformance and foster a high-performance, target-driven culture

• Ensure compliance with internal and external standards across operational teams

• Positively influence budgetary performance through efficient team management

What we look for 

Required 

• Experience in a contact centre, logistics dispatch, inside sales, or field-based environment

• Proven ability to meet targets and drive revenue performance

• Strong leadership skills with experience coaching and developing teams

• Comfortable using CRM systems or sales databases

• Excellent attention to detail and a data-driven mindset

• Experience managing shift-based teams, including weekends and bank holidays

• Strong facilitation and communication skills

• Confidence to lead in a fast-paced, evolving environment

Preferred

• Recognised coaching or development qualification (e.g., CIPD, CPD)

• Experience with LEAN Six Sigma Greenbelt or similar methodologies

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