The position reports to the Director, Service Operational Excellence, APAC and is a key contributing member who will monitor, analyze, and communicate KPIs (key performance indicators) for Service Operations, to various stakeholders in APAC. The Business analyst intern will also provide analysis to establish standard work (scope, sequence & timing), based on best practices, and identify areas for continuous improvement.

How will you do it:

• Support Continuous Improvement initiatives and co-lead Kaizen projects, impacting business transactions and field service operations for the APAC Services business by:

• Creating process maps to aid visualization of work processes and identify areas of improvement

• Collecting and analyzing data using statistical/data management techniques and applications

• Proposing and implementing Lean solutions with affected teams

• Apply business acumen and analytical skills to provide actionable insights, towards stronger operational excellence performance, by:

• Monitoring and analyzing KPIs while maintaining routine (monthly) reporting of enterprise Service Operations KPIs, to various cross-functional stakeholders in APAC

• performing benchmarking across APAC to identify best-in-class practices and areas for continuous improvement in the various countries/markets

What we look for:

• Bachelor’s degree in business, engineering, or data science & analytics

• Advanced proficiency in office business applications: Microsoft Excel, Word, PowerPoint

• Knowledge and interest in PowerBI and coding preferred

• Strong critical thinking, analytical and problem-solving skills

• Exceptional communication skills, both written and verbal

• Good learning attitude to accumulate: business acumen and undestanding of organizational issues and challenges

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