Advance your career with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary

• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance

• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one

• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation

• On-the-job and cross-training opportunities

• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

What You Will Do

As a Logistics Specialist at Johnson Controls, you will be a key contributor to the efficiency and accuracy of our logistics operations. You will serve as the subject matter expert for ProShip, manage relationships with third-party logistics providers (3PLs), and ensure seamless coordination across outbound and inbound logistics functions. This role is critical in supporting shipping coordinators, validating shipments, and resolving operational escalations to maintain high service standards.

How You Will Do It

• Serve as the ProShip expert, providing technical support and resolving system-related issues across the logistics network.

• Coordinate outbound escalations with 3PLs, including managing and removing backorders as necessary.

• Oversee carrier performance and ensure timely resolution of service issues.

• Provide daily operational support to shipping coordinators to ensure accurate and timely order fulfillment.

• Manage drop-ship operations in alignment with customer and internal compliance standards.

• Validate outbound packages for accuracy, completeness, and adherence to shipping protocols.

• Act as the primary contact for Customer Service Representatives (CSRs) regarding logistics-related escalations.

• Conduct root cause analysis for international shipping discrepancies and method variances.

• Ensure international shipments comply with customs and regulatory requirements.

• Execute invoice jobs and maintain accurate billing and documentation for outbound shipments.

• Respond to operational inquiries from 3PLs and internal stakeholders.

• Support inbound logistics and manage escalations across the broader Operations team.

What We Look For

Required Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field; or equivalent professional experience.

• Demonstrated experience in logistics, shipping operations, or supply chain management.

• Proficiency in ProShip and logistics software platforms.

• Familiarity with 3PL operations and carrier management.

• Strong communication, analytical, and problem-solving skills.

• High attention to detail and ability to manage multiple priorities effectively.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Experience with international shipping and customs documentation is a plus.

Preferred Skills

• Experience with Salesforce and MS Visio.

• Ability to work independently and collaboratively in a fast-paced environment.

#LI-MM1

#LI-ONSITE