Goal

Provide customer support for the Navigator Platform for Application Engineering Division.

Essential Functions

• Troubleshoot and resolve applications and business issues.
• Perform online (TeamViewer) customer technical support as needed.
• Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
• Aid in determining root cause and test solutions to field and customer reported problems for level 1 or level 2 cases.
• Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
• Work with cross functional teams to help resolve escalated customer or systemic application issues.
• Participate in and provide technical support on new product Alpha & Beta test sites.

What we look for:

Required

• Bachelors or Technical degree in Computer Science, Engineering, Information Technology or related field.
• 0-2 years of experience in a field / customer service support role, IT related support role or similar support position.
• Proficient in Microsoft Office applications Word, Excel, Visio and Power Point, etc.
• Strong communication to present and explain complex technical issues.
• Excellent diagnostic and troubleshooting skills, problem solving, and an ability to learn quickly.
• Customer focused, exhibiting a strong desire to resolve issues to the customer’s satisfaction in a timely manner.
• Ability to prioritize and manage multiple tasks in a fast-paced support environment while serving a diverse group of internal and external customers.
• Technical support experience in building controls, IT or related industry.

Preferred

• Experience with Salesforce CRM platforms (CRM, Cloudcraze, etc)