About the Role

As Operations Director, you will lead the service and systems operations across the UK, Ireland, and Nordics for our HVAC-R, Fire Suppression, and Building Automation domains. Reporting to the General Manager for UKI&N, you’ll be a key member of the Building Technology & Solutions leadership team, driving operational excellence and profitable growth in alignment with our strategic goals.

Key Responsibilities

• Lead and align service and systems operations with our operating model.

• Build and scale operational capabilities to enhance performance, accountability, and customer satisfaction.

• Partner with EMEA Operational Excellence teams to deliver consistent, high-quality execution.

• Drive margin expansion and process improvements to support sustainable growth.

• Oversee project delivery from inception to completion, ensuring timelines and budgets are met.

• Ensure compliance with industry standards and regulations.

• Leverage data analytics and automation to optimize operations.

What We Offer

• Competitive Compensation: Attractive salary package aligned with experience and performance.

• Comprehensive Benefits: Including car options, pension, life assurance, employee assistance program, referral incentives, and exclusive discounts.

• Learning & Development: Access to extensive product training and cross-functional development opportunities.

• Supportive Culture: A collaborative and inclusive work environment that values innovation and teamwork.

• Commitment to Safety: A strong Zero Harm policy embedded in our operations.

• Diversity & Inclusion: Active business resource groups and a culture that celebrates diverse perspectives.

What You Bring

• Proven track record in operational leadership within install & service businesses.

• 20+ years of experience managing senior teams, with recent leadership roles in UKI and ideally the Nordics.

• Deep technical expertise in HVAC-R, Building Automation, or Fire Suppression.

• Strong strategic thinking with the ability to execute tactically.

• Experience in multi-functional leadership, including operations, service, and systems.

• Demonstrated success in driving innovation, efficiency, and customer satisfaction.

• Skilled in implementing best practices, new technologies, and data-driven decision-making.

• Willingness to travel across the region as needed.

Skills & Competencies

• Inspirational leadership and people development.

• Strong communication and relationship-building skills.

• Ethical leadership with a focus on compliance and integrity.

• High level of commercial acumen, problem solving skills and high degree of operating agility, to operate with dexterity across multi-domain, multi-geography.

• Commitment to our core values: Integrity First, Purpose Led, Customer Driven, Future Focused, One Team.

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