Description: Analyst, Cloud Ops

Position Overview 

We are seeking a highly skilled Analyst, Cloud Ops with strong engineering and architectural expertise to join our team. The ideal candidate will be responsible for designing, implementing, and managing Windows-based infrastructure solutions, including servers, applications, and associated technologies. 

This role requires close collaboration with cross-functional teams to ensure high performance, security, and reliability of the Wintel environment while driving strategic architecture initiatives aligned with business objectives. 

Key Responsibilities 

1. Architecture & Design 

• Design and architect scalable, secure, and highly available Windows-based infrastructure, including:  

• Windows Servers 

• Active Directory 

• Core enterprise services 

• Develop high-level architectures, technical designs, and detailed documentation for Wintel initiatives. 

• Align infrastructure designs with organizational standards and long-term IT strategy. 

2. Implementation & Configuration 

• Deploy, configure, and maintain:  

• Windows Server environments 

• Active Directory services 

• IIS, SQL Server, and related components 

• Implement Infrastructure as Code (IaC) using tools such as:  

• PowerShell 

• Ansible 

• Terraform 

• Ensure standardization and automation across environments. 

3. Performance Optimization & Monitoring 

• Monitor system health, performance, and resource utilization. 

• Identify and implement performance tuning and optimization strategies. 

• Use enterprise monitoring tools such as:  

• System Center Operations Manager (SCOM) 

• SolarWinds 

• Proactively identify potential risks and resolve issues. 

4. Security & Compliance 

• Implement and enforce security best practices, including:  

• Patch management 

• Access controls 

• System hardening 

• Conduct security audits, vulnerability assessments, and compliance checks. 

• Ensure alignment with industry standards and organizational policies. 

5. Disaster Recovery & Business Continuity 

• Develop and maintain disaster recovery (DR) and business continuity (BC) plans. 

• Conduct periodic DR testing to validate readiness and effectiveness. 

• Ensure minimal downtime and rapid recovery in case of failures. 

6. Troubleshooting & Support 

• Provide expert-level support for Wintel infrastructure issues. 

• Troubleshoot and resolve:  

• Hardware, software, and network-related problems 

• Collaborate with cross-functional IT teams to resolve complex technical challenges. 

• Drive improvements in system reliability and operational stability. 

7. Documentation & Knowledge Management 

• Maintain comprehensive documentation for:  

• Architecture designs 

• System configurations 

• Operational procedures 

• Promote knowledge sharing through:  

• Training sessions 

• Mentorship and best practice guidance 

8. Continuous Improvement & Innovation 

• Stay current with emerging technologies and industry best practices. 

• Evaluate and recommend tools and technologies to improve:  

• Performance 

• Automation 

• Operational efficiency 

• Support continuous improvement initiatives across the Wintel environment. 

Qualifications 

Education 

• Bachelor’s degree in:  

• Computer Science 

• Information Technology 

• Or a related field 

Experience 

• Minimum 5+ years of experience in:  

• Windows system administration 

• Infrastructure engineering 

• Solution architecture 

• Proven hands-on experience with:  

• Windows Server (2012 and later) 

• Core Microsoft infrastructure services 

Technical Skills 

• Strong expertise in:  

• Windows Server technologies 

• Active Directory & Group Policy 

• PowerShell scripting 

• Experience with:  

• Virtualization platforms (VMware, Hyper-V) 

• Cloud platforms (AWS, Azure) 

• Knowledge of:  

• Backup and recovery solutions 

• Infrastructure automation practices 

Certifications (Preferred) 

• Microsoft Certified: Azure Administrator Associate 

• Microsoft Certified: Windows Server Hybrid Administrator Associate 

• Or equivalent certifications 

Preferred Skills 

• Experience with Microsoft SQL Server or other database technologies 

• Understanding of:  

• Networking fundamentals 

• Firewall configuration 

• Security protocols 

• Familiarity with:  

• ITIL framework 

• Change management processes 

Key Competencies 

• Strong problem-solving and analytical skills 

• Effective communication and collaboration abilities 

• Attention to detail and process adherence 

• Ability to work in fast-paced, enterprise environments 

Salary Range: HIRING SALARY RANGE: $70,000-85,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us