Fire Service Supervisor

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward

What we offer

• Competitive salary
• Paid vacation/holidays/sick time – 15 days of vacation in your first year
• Comprehensive benefits package including 401(k), medical, dental, and vision—available day one
• Encouraging, collaborative team environment
• A strong commitment to safety through our Zero Harm policy

Check us out! https://youtu.be/pdZMNrDJviY

What you will do

As a Fire Service Supervisor, you will play an essential role in ensuring the effective coordination, execution, and follow‑up of service activities. You’ll supervise and schedule daily technician operations in partnership with the Scheduler and help guide overall service execution to meet branch goals in revenue, sales, and margins.

This role combines operational oversight, customer engagement, technician development, and safety leadership—all while fostering a high‑performance, team‑focused environment. You will also serve as a mentor and coach, helping technicians grow their skills and ensuring all service commitments are met with excellence.

How you will do it

Revenue Responsibility

• Implement plans and processes to meet and exceed corporate goals.
• Maximize market potential by driving new bookings (sales), revenue, and profitability.

Customer Satisfaction

• Maintain proactive, effective communication with customers from initial contact through service delivery.
• Build strong customer relationships by ensuring contractual obligations are met.
• Resolve service concerns, complaints, and collection issues quickly and professionally to strengthen long-term customer loyalty.

Productivity Improvement

• Establish fair, manageable territories for technicians.
• Set clear performance measurements and motivate employees to achieve or exceed objectives.
• Train and mentor clerical and dispatch personnel, including proficiency in CRM systems and key job procedures.

Technician Development

• Provide coaching, guidance, and mentorship to ensure technicians have a clear and accelerated development path.
• Support technical skill-building and professional growth opportunities.

Safety Compliance

• Ensure all employees follow corporate safety policies and best practices.
• Maintain thorough, complete, and up‑to‑date safety training for all team members.
• Identify and report hazards and conditions requiring corrective action to the corporate safety team.

What we look for

Required

• Understanding and knowledge of water-based fire protection systems
• Proven supervisory and leadership abilities, including training, team building, presentation, negotiation, and customer engagement
• Associate degree or equivalent experience
• Minimum 5 years of supervisory experience
• Willingness to travel locally/regionally, including nights and weekends as needed

Preferred

• NICET Level II certification