SAP DevOps Management Job Description

Position Overview:

We are seeking an experienced SAP DevOps Management Lead to oversee the support, maintenance, and continuous improvement of our SAP landscape. The ideal candidate will have deep expertise in SAP ECC, S/4HANA, SAP BTP, and other integrated enterprise solutions, ensuring seamless system operations, enhancements, and issue resolution. With Product Ownership and Solution Delivery responsibility, the Enterprise SAP Manager will play a role of SAP Leader and Subject Matter Expert, and be responsible for the planning, design, execution, delivery and governance of SAP processes, solutions and multiple strategic initiatives in respective Value Stream areas.

Key Responsibilities:

• Lead SAP DevOps & AMS support operations, ensuring system stability, high availability, and performance.
• DevOps management: Review, Dispositioning, Prioritization and delivery of multiple Continuous improvement items and issue resolution.
• Manage incident, problem, and change management processes, ensuring alignment with ITIL best practices.
• Own Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for SAP AMS services, driving continuous improvement.

• Develop solutions and business case alternatives. Actively participates in complex design and technical discussions, and decision-making processes.
• Oversee root cause analysis and preventive maintenance for recurring SAP system issues.
• Drive automation and proactive monitoring initiatives to improve system efficiency and reduce downtime.
• Optimize SAP application performance, ensuring best practices in system tuning and capacity planning.

• Lead and mentor a team of SAP AMS consultants, developers, and support analysts.
• Develop solutions and business case alternatives. Actively participates in complex design and technical discussions, and decision-making processes. Foster a culture of continuous learning, innovation, and service excellence within the AMS team.

• Work closely with SAP COE, Basis, Security, Infrastructure, and Business Process Owners to streamline AMS operations.
• Ensure seamless integration between SAP modules (FI/CO, MM, SD, PP, QM, WM, PM, PS, HR) and third-party applications.
• Support and drive SAP upgrade, patching, and migration activities, ensuring minimal business impact.

• Implement Agile and DevOps practices in SAP AMS operations for improved service delivery.
• Leverage CI/CD pipelines and automation tools to enhance SAP deployment processes.
• Collaborate with SAP development teams to integrate AMS with new enhancements and projects.

Required Skills & Qualifications:

Technical Skills:

• 10+ years of SAP AMS experience in managing large-scale SAP landscapes.
• Expertise in SAP ECC & S/4HANA support, issue resolution, and system optimization.
• Strong understanding of SAP modules (FI/CO, MM, SD, PP, QM, WM, PM, PS, HR, BI/BW, SAC, ABAP, and integrations).
• Experience with SAP Basis administration, transport management (CTS+, gCTS, ChaRM), and security roles & authorizations.
• Familiarity with cloud-based SAP solutions (SAP BTP, AWS, Azure, GCP) and hybrid SAP environments.
• Proficiency in ITIL framework, incident management tools (ServiceNow, Remedy), and ticket management best practices.
• Exposure to SAP Fiori, UI5, and other modern SAP UX technologies.
• Knowledge of DevOps, CI/CD tools (Jenkins, GitHub, Azure DevOps, SAP Cloud Transport Management Service) is a plus.

Soft Skills:

• Strong leadership and team management abilities.
• Excellent problem-solving, analytical, and decision-making skills.
• Ability to work in a fast-paced, customer-centric environment.
• Strong communication and stakeholder management skills.
• Ability to collaborate across business and IT teams to drive efficiency.

Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, Business, or a related field.
• SAP certification in AMS, S/4HANA, or relevant modules (preferred).
• Experience working in an ITIL, Agile, or DevOps-driven SAP environment.