What will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing
- Order input in SAP (different order types)
- Incoming calls management
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
Backorder monitoring and order management
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
Handling non-conformities and complaints
- Issue internal complaints and RMA if required. (Salesforce/SAP)
- Send customer receipt confirmation of complaint
- Follow up and coordinate internally on solution and corrective actions
- Inform the customer about corrective actions or escalate/involve account manager
- Action on solution and corrective actions
- SAP and Salesforce credit-note procedures (DOA)
Enquiry handling
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative
Customer care
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products
Filing & miscellaneous
- Case management in Salesforce
- Support debtor control on collecting accounts receivable
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details
What are we looking for?
- Bachelor’s degree in business, international relations or related.
- English Proficiency
- Previous experience as CSR
- Customer-oriented with a focus on details
- PC skills/ MS office
- Problem-solving
- SAP (desirable)
We hebben altijd geloofd in het vooruit helpen van de mensheid bij al onze inspanningen.
Ik krijg de kans om een carrièrepad te creëren en te ontwikkelen en krijg de ondersteuning, opleiding en training om succesvol te zijn.
Karen | Plant Manager | Verenigde Staten
Het beste aan het werken met een team van over de hele wereld is dat we van elkaar kunnen leren, zodat we persoonlijk en professioneel kunnen groeien.
Ignacio | Business Development Leader | Spanje
We hebben de potentie binnen JCI om zoveel meer te bereiken door onze “een team” cultuur.
Tanya |Director Global Harware Platforming | Verenigde Staten
Ik ben gepassioneerd over het leveren van innovaties die het leven van mensen beter maken. Er zijn geen grenzen als je het in je hebt.
Gyandendra | Associate Engineering Director | India