What you will do

The Moveworks AI Agent Developer is responsible for designing, developing, and implementing HR solutions to support various Human Resources centric processes. Within the HR Technology team, the AI Assistant Developer will partner with the ServiceNow HR Technology Leader and Knowledge/Content Manager to assist with gathering requirements, configure Moveworks, integrate with other HR applications, and develop solutions aligned with JCI standards. This role will primarily focus on hands on configuration/development of enhancements, configuring integrations with other applications (ServiceNow and Work Day) and troubleshooting issues to the Artificial Intelligence(AI) Assistant (Moveworks). This is a remote opportunity for US based candidates.
 

How you will do it

• Hands on development/configuration of the Moveworks AI Assistant/Chatbot

• Partner with the ServiceNow and Work Day technical teams to configure integrations

• Analyze data and update AI Assistant/Chatbot skills

• Configure Moveworks Paths and Conversations

• Enable Moveworks plugins

• Partner with Moveworks on any technical issues and/or new functionality

• Help drive the product roadmap and development from concept to launch, iterating quickly in a fast-paced, customer-focused environment.

• Stay informed about MoveWorks updates, new features, and best practices

• Document technical specifications, system configurations, and development activities, ensuring comprehensive documentation and knowledge sharing within the team.

• Provide technical support and guidance to JCI HR stakeholders and end-users, addressing inquiries, resolving issues, and delivering training as needed.

• Create comprehensive technical documentation, including design specifications, and process flows

• Conduct rigorous unit testing and actively participate in system integration testing, ensuring the reliability and stability of developed solutions. 

What you will need

Required

• Bachelor's degree

• 5+ years of technical experience.

• Experience with configuring integrations and APIs

• Experience configuring and supporting AI Assistant comparable to Moveworks

• Experience partnering with third-party partners to deliver technical solutions

• Strong skills in data analysis

• Understanding of HR processes and workflows, including employee lifecycle management, onboarding, offboarding, performance management, and employee self-service

Preferred

• Experience with configuring bot conversations from queries and integrations on the Moveworks Platform

• Ability to self-start and drive initiatives

• Experience with ServiceNow and Work Day integrations with AI Agents

• Product owner mindset; the ability to deliver and value-added articulate enhancements

• Knowledge of HR compliance regulations and data privacy laws

#LI-REMOTE