What you will do 

•    Provides leadership for the overall Service business for assigned regions or markets
•    Ownership and accountability of financial, growth, & operational metrics 
•    Own and drive the operational excellence with strategic and operational capabilities to achieve business goals and targets
•    Defines Service growth strategy enabled with growth initiatives & programs.

How you will do it
•    Lead the overall Service business for assigned regions or markets and being accountable for financial, growth and operational results 
•    Define, deploy, and execute business plans 
•    Drive Service Operational Excellence to implement appropriate action plans focusing on GM expansion, G&A reduction, and operational effectiveness of the Field Operations.
•    Focus on communication, people development, customer interaction & measuring results
•    Drive teamwork, culture, compliance and integrity
•    Own and drive digital service transformation in delivering the services to customers
•    Provide direction and guidance on the implementation of high-impact transition and transformation projects.  Act as the change champion
•    Drive consistency of end-to-end service operations, and in full alignment with standards, framework, processes and policies. 
•    Champion the collaboration with various stakeholders to support overall Service strategies and needs by changing or improving current Service models, structures, processes, tools, technologies to optimize performance
•    Jointly establish and ensure the implementation and execution of strategic growth initiatives
•    Drive a culture of Continuous Improvement in the Service organization
•    Work with the regional and global services team to align strategy, based on key industry segments drivers
•    Own the overall organizational capability and lead the development of workforce capabilities and capacity to implement the longer term Service roadmap. 
•    Drive competency and training development for the frontline team
•    Recognize and identify potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment

What we look for
Required
•    University degree, MBA or equivalent academic qualification.
•    Strong knowledge of Service Operations Management with more than 15 years of relevant experience in the field
•    Solid experience in operations and fulfillment in services business managing frontline team
•    Proven track record in delivering the strong results with strong accountability and say/do 
•    Demonstrate leadership ability to operate effectively in matrix structure with strong influencing skills
•    Demonstrate financial and business acumen with strong skills in customer relationship building and management
•    Excellent communication and interpersonal skills, both internally and dealing with external customers and stakeholders
•    Business acumen to comprehend financial numbers and make significant contributions to development of business plans
•    Strong people management, team building, performance management, strategic and operations planning, process management, negotiation, and relationship management skills
•    Demonstrated ability to work effectively within and across direct management lines (in a matrix environment)
•    Demonstrated Customer Service mindset with business and financial acumen