What you will do
Provide exceptional customer service for both internal and external customers by:
              • Assisting with all types of requests from customers, including order bookings, complaint handling, and solution support
              • Securing the best supply solutions tailored to meet customer needs
              • Collaborating closely with sales, logistics, finance, and other stakeholders within JCI to ensure smooth daily operations
              • Continuously improving our internal processes and enhancing the daily experience of our customers

How you will do it
1. Sales Order Procedure
              • Process customer purchase orders and create sales orders
              • Work in partnership with sales representatives
              • Act as the primary contact for customers, identifying their needs and nurturing strong relationships
              • Ensure the best supply solutions are provided to customers
2. Purchase Order Requisitions (for specific business units only)
3. Shipping: Deliver transport-related instructions and other relevant information
4. Claims: Serve as the main point of contact for customers throughout the claims process

What you can learn
              • A variety of soft skills related to customer service
              • Master communication techniques
              • Excel mentored training sessions
              • Opportunities for personal and professional development through our programs

What we look for
              • High school diploma or higher
              • Fluent in English
              • Proficient in MS Office (intermediate level)
              • Strong customer orientation with keen attention to detail
              • A collaborative team player
              • Previous experience in customer service is an advantage

Join us at JCI and be a part of a dynamic team where your skills and contributions matter! As a UAE National, you will have unique opportunities to grow and develop your career in a supportive environment that values local talent.