Analyst HRSSC Workforce Admin

What you will do:

The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results.

The HR Advisor will collaborate with HRBP’s, Tier 2 and COE’s providing HR Services support.

The Responsibilities are:

• End-to-end Ownership of employees inquires (wired and non-wired) and people leaders, either by phone support or cases.

• Participate on the creation of knowledge articles to enhance knowledge base.

• Specialized in Standard and non-standard HR policies practices.

• Onboarding and offboarding support.

• Process transactions in our HR system (Workday, SNOW ), to ensure data accuracy and provide support to employees and former employees.

• Provide specialized administrative support to HR Responsible, Managers and Vendors. 

• Reporting and auditing Data Management.

• Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day.

• Ensure execution under the Service Model SLA’s and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions.

• Analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support). 

• Support employees on enrollment to different Paysilps tools and payroll systems like: ADP /Meta4/Workday.

• Perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.

 What we look for: (REQUIREMENTS)

• Advanced English Level.

• Oral and written communication skills. 

• Bachelor’s degree in HR, Finance, Business, or related field required.

• Excel skills. (Pivot tables, macros, etc.) (Desirable).

• High Customer Service orientation.

• Excellent organizational skills and ability to track and follow up.

Soft Skills / Communication: 

• Analytical thinking skills

• Attention to details.

• Manage multiple priorities simultaneously.

• Excellent planning, organization, and time management skills. 

• Ability to understand and successfully develop partnerships with customers and peers.

Job experience

• Desirable working experience in a HR Service Centers, HR operations or Payroll areas.

• Experience in Human Capital Management systems (Workday, Service Now, Oracle).

• Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.