Customer Care Representative

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and bonus plan

• Paid vacation/holidays/sick time – 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one

• Extensive product and on the job/cross training opportunities With outstanding internal resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in a Life at Johnson Controls

What you will do

Join our cause to build a world that’s safe, comfortable and sustainable. As a Customer Care Representative, you will be part of our diverse distributed team, making an impact – helping clients imagine and build safer communities.

In this role you will represent our Fire Life Safety Systems, growing partnerships with large existing and new accounts in multiple verticals. Selling sophisticated, products for our Fire Life Safety Systems.

How you will do it

Working in a culture of teamwork and flexibility, you’ll collaborate with your peers, leaders, and internal partners (Operations and Engineering.) Providing input such as, market information relating to sales, competition and marketing strategies, vision and goals.

• Drive wider and deeper account penetration with new and existing accounts, growing and maintaining positive relationships with all departments (facilities, loss prevention, IT, finance, and C-level executives) and key decision makers at multiple levels within customer organizations.

• You’ll do this through activities like developing sales leads, client solicitation, referrals, networking within local associations, attending trade shows.

• Developing and maintaining relationships with Fire Life Safety Systems consultants and A&E firms

• New construction marketplace (GC's, Electricians, Sub-contractors, etc)

• Product manufacturers

• Internal customers through collaborative efforts

• Develop an aggressive methodology for the follow-up of all prospect communication and proposal generation

• Able to convey technically sophisticated Fire Life Safety Systems and applicable services to our clients in an intelligent and eloquent, yet understandable manner; with an understanding of local codes including applicable labor environment.

• Conducting physical surveys for your client’s facilities, you’ll identify the areas of Fire Life Safety Systems needs and concerns and assist in design of the Fire system

• Prepares and presents sales presentation & proposals, translating features into benefits in a consultative and solution selling manner.

• Maintains knowledge of products/services as it relates to customers' issues and needs through in-house training, networking and reading/research.

• Maintains an ongoing and in-depth knowledge of the latest Fire Life Safety Systems.

What we look for

Required

• Fire Life Safety Systems Industry Experience Required

• Proven experience in Fire Life Safety Systems.

• Minimum of 5 years’ experience as a successful sales representative in the Fire security, IT and/or other technology sales industry 3 years of major accounts sales

• Proven track record of meeting and exceeding a $1-3 million dollars in integrated security business.

• Excellent oral, written and presentation skills with the ability to present to senior level executives within the customer and Johnson Controls organizations.

• Able to develop and cultivate effective internal and external relationships.

• Must be action oriented with very strong inner drive, be business savvy, with the ability to work in a matrix organization.

• Available for local/regional travel.

Preferred

• Bachelor's degree       

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.