What you will do it

Johnson Controls is hiring! The Field IT Support Specialist will provide level 1.5 and level 2 end-user support, as well as manage a ticket queue. This is an onsite position based in Dublin, Ohio, Candidates must be commuting distance to the facility.

How you will do it

• Create and resolve incidents and requests, report errors and troubleshooting with next level IT teams or third-party partners.

• Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices).

• Provide software support and local infrastructure service support (e.g., servers, network and VOIP)

• Install, diagnose, repair, maintain, and upgrade all hardware and equipment (including but not limited to PC, UPS, printers, and scanners) to ensure efficient workstation performance.

• Solve problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance.

• Perform on-site and remote analysis, diagnosis, and resolution of computer problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users.

• Involve in enterprise and business line project demands – planned or unplanned.

• Implement IT policies, procedures, and system controls.

• Execute PC lifecycle management and perform asset management tasks.

• Assist vendors and be responsible for projects such as replacing computers, switches, or printers.

• Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal Support teams).

• Provide satellite office support and travel for field visits.

• Support vendor management and IT procurement.

• Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problems.

What you will need

Required

• 0-3 years of IT Support experience

• Ability to conduct research into PC issues and products

• Strong customer service skills - friendly, approachable, and motivated with a strong work ethic and high degree of integrity

• Associates/Bachelor's degree in Computer Science or related field is preferred, or equivalent experience and/or industry certifications

• Understand current protocols, Microsoft operating systems and standards

• Technical knowledge of PCs software and hardware. Preferably MS Windows environment.

Preferred

• Previous experience with ITSM (ticketing system), preferably Service Now

• Basic knowledge of Active Directory, Azure, and Windows ACL’s