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Description de l'emploi
B. Primary Technical Duties:
Lead and support country Service Leadership and branch OBCEs in developing and deploying new connected chiller solutions and enhancements.
Provide both on-site and remote technical support to resolve chiller issues identified by both the CEP and/or issues being experienced by OBCEs and FLSPs.
Provide training for branch OBCE team members and field technicians on CEP data analytics, diagnostic interpretations, report generation, and technical support methods.
Perform CEP Daily Dashboard Reviews and conduct detailed technical analysis of remotely connected equipment, working with branch OBCEs to address alarms and CPI-related actions.
Generate reports on system performance, operational efficiency, and predictive maintenance insights for Connected Chiller equipment including observations and recommendations within the CEP.
Review reports generated by others to ensure technical accuracy, system integrity, and alignment with operational standards.
Collaborate with branch OBCEs to leverage CEP dashboard alerts and low CPI scores for predictive maintenance and optimisation opportunities.
Lead and contribute to cross-functional teams focused on designing and rolling out new technically driven services for field operations.
Metrics
Country CEP dashboard % of chillers above 75% CPI and average country CPI score
Number of cases/work orders raised via the CEP to Service Max
Connected chillers % Attach Rate vs attrition rate
OB-PSA and L&M Growth
Customer satisfaction NPI score relating to connected chillers
C. Technical Skills, KNOWLedGE and Experience
Proven service technical leading experience in past with more than 10 years
Highly familiar with service domain, with strong York chiller technical knowledge.
Solution selling mindset and familiar with HVAC service domains, with strong business development and strategy development successful records.
Knowledge and familiarity with digital service offerings enabling connected building strategies.
Experience and successful track record in driving change, preferably with experience in digitally-enabled Service.
Proven track record in delivering the strong results with strong accountability and say/do
Demonstrate strong skills in customer relationship building and management
Excellent communication and interpersonal skills, both internally and dealing with external customers and stakeholders
Strong people management, team building, performance management, strategic and operations planning, process management, negotiation, and relationship management skills
Demonstrated ability to work effectively within and across direct management lines (in a matrix environment)
Engage directly with end users to advise on maintenance activities based on technical assessments and system analytics.
Document and share technical case studies, highlighting solutions developed through CEP analytics that improve customer satisfaction and system reliability.
Participate in regional OBCE forums to exchange technical insights, case studies, and operational strategies across APAC.
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