• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. 
• Contact customer representative and ascertain equipment/systems problems. 
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications. 
• These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps. 
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment. 
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals. 
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction. 
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature. 
• Participate in a scheduled On-call rotation. 
• Perform other duties as assigned. 

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