Roles and Responsibilities

• Technical Support & Issue Resolution: Provide hands-on support for IT-related issues to ensure minimal downtime and efficient problem-solving.
• Escalations: Serve as an escalation point for users and act as a liaison between local and global teams.
• Vendor & Stakeholder Coordination: Collaborate with external vendors and internal teams to manage IT service contracts, upgrades, and system improvements.
• User Onboarding & Training: Conduct IT training sessions for new hires, ensuring they are equipped with the necessary tools and knowledge.
• Finance Management: Assist in budgeting IT expenditures and managing invoices.
• Security & Compliance: Ensure IT operations adhere to security protocols, data protection regulations, and company policies.
• Project Implementation: Lead IT projects, including system rollouts, upgrades, and process improvements.
• Training & Documentation: Develop training programs for field IT staff and maintain documentation of IT assets, processes, and incident reports.
• Performance Monitoring: Track IT system performance, analyze data, and implement improvements to enhance efficiency.

Technical Competencies (Hands on is best but knowledge of some is OK)

• Operating Systems: Windows 10/11,  iOS, Android
• Virtualization: VMware Horizon, Citrix XenDesktop
• Cloud & Networking: AWS, VPN, DNS, DHCP, SD-WAN, Cisco, TCP/IP
• Security & Compliance: Zscaler, Crowdstrike, Websense DLP, Encryption
• Endpoint Management: Intune, SCCM
• Device Lifecycle Management: Windows,  Mobile Devices

Requirements

• Language Proficiency: Native/business-level Japanese and English (spoken and written, Japanese N2 or above).
• Technical Knowledge: Strong understanding of IT infrastructure and networking concepts.
• Industry Experience: Familiarity with Japanese business culture and IT regulations.
• Work Environment: Prior experience in a multinational or large-scale IT environment.
• Service Management Tools: Experience with ServiceNow is an added advantage.
• Professional Experience: Minimum 4-5 years of experience in IT operations, infrastructure management, or technical support roles.