What you will do 

Our Vindex team has teams around the UK and Ireland who are dedicated to delivering for our customers, high quality major projects across a broad range of sectors. We provide fire suppression (including sprinkler systems), fire detection, life safety, building management systems, security and integrated solutions to end users, developers and contractors. 

The role of the Technical Specialist Engineer is to provide 2nd line support for the field engineers and clients, in order to maintain and service digital CCTV and associated electronic security, business process improvement, building management and AV systems on customer sites in London, the southeast and throughout the UK and overseas. 

How you will do it 

As Technical Support Engineer you will have hands-on experience of supporting and maintaining IP Access Control systems, including single, multisite or enterprise systems. You will have the ability to develop your own knowledge and experience within the audio visual systems, including audio/video recorders, video-walls and displays whilst managing a varied customer base from either a remote access point. A key part of your role is to ensure regular communication with the Technical Services Manager, the Service Administration team and the UK Service Manager, to advise of progress and engage support when required. 

What we look for 

Required: 

• Understanding of networking capabilities including the ability to configure network hardware

• Experience installing and supporting Microsoft windows operating systems, including network and security settings. 

• A good appreciation of the wider field of IT alongside a broad understanding of computer system architecture and techniques 

• Ability to manage internal & external stakeholders at all levels 

• Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience

• Ability to manage multiple priorities simultaneously because of your excellent planning, organization and leadership skills.

Preferred:  

• Knowledge of Microsoft SQL server 

• Certification in an Enterprise-class Access Control or Video Management System (VMS) 

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