Tech Cust Svc Rep IV

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:
·       Competitive salary
·       Paid vacation/holidays/sick time
·       On the job/cross training opportunities
·       Encouraging and collaborative team environment
·       Dedication to safety through our Zero Harm policy

What you will do

Working with the Physical Security Systems corporate accounts for the security systems (Access Control & CCTV system).

How you will do it

• CCURE
• Genetec
• Lenel S2
• Solarwinds
• ExacqVision
• Networking
• MS Office tools
• Executing and validating existing documentation

What we look for

• Bachelor of Engineering (Electrical, Electronics, E&TC etc.)
• Fluency in English language.
• Must be a quick learner.
• Confident in building a conversation
• Lennel / CCURE / Genetec certified engineer.
• Configuration of IP CCTV cameras of AXIS Make VMS platform
• Hardening Axis Cameras-configuration of AXIS IP CCTV cameras for stream, storage, schedule and rule on the camera side and on Genetec side
• Programming, testing, and commissioning of physical security systems, including access control, video Surveillance, and intrusion detection systems.
• Should have strong domain knowledge of Security System programming for CCURE, , Exacqvision Lenel S2 & Genetec product line.
• Should have global customer facing experience min 4-8 years.
• Maintain high quality, on time delivery and handle customer communication efficiently.
• Should act as interface to customers and is responsible to ensure that projects / tasks are executed within agreed schedule and budget to meet the customer technical specification requirements.
• Coordinate with Client and its teams to drive resolution to assigned task.
• Coordinate with security integrators to resolve hardware failures and ensure that all testing and validation is completed prior to integrator departure.
• Support team initiatives to upgrade or patch security hardware and software infrastructure.
• Support continual process improvement by executing and validating existing documentation.
• Perform periodic audits of security systems/ devices/ cameras to ensure they are

fully functional for desired health performance.

• Ability to multitask while balancing shifting priorities.
• Ability to travel on site location as per requirement

Preferred

• CCURE, LenelS2, Exacqvision & Genetec software work experience.
• Managing physical security technology or 2-4 years of supporting IT infrastructure in

corporate environments.

• Experience supporting Enterprise Access Control – LenelS2 (Software House), Video and Access Management (GENETEC), Visitor Management and Incident management systems. Experience.
• Understanding of security hardware including but not limited to door controllers, readers, electrified locking hardware, dual factor authentication, cameras, video recording hardware, intrusion detection systems, duress hardware.
• Ability to communicate actual information and ideas in English, clearly and concisely, both orally and in writing, often under pressure and tight deadlines.
• Understanding of basic networking concepts and knowledge of Windows-based network
• Ability to think critically, assess and investigate systems issues to understand the

underlying cause and work with team to document, validate and execute programmatic

• Candidates Involved in resolving customer queries.
• Candidates with good communication Skills & Interpersonal Skills.
• Should be patient enough to handle any kind of customer queries.
• Good Team player.
• Involves resolving customer queries
• Involves updating customers on latest information on a product or service
• Should be patient enough to handle any kind of customer queries.
• Ready to work 24 by 7