What you will do:
The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results.
The HR Advisor will collaborate with HRBP’s, Tier 2 and COE’s providing HR Services support.
The Responsibilities are:
-
End-to-end Ownership of employees inquires (wired and non-wired) and people leaders, either by phone support or cases.
-
Participate on the creation of knowledge articles to enhance knowledge base.
-
Specialized in Standard and non-standard HR policies practices.
-
Onboarding and offboarding support.
-
Process transactions in our HR system (Workday, SNOW ), to ensure data accuracy and provide support to employees and former employees.
-
Provide specialized administrative support to HR Responsible, Managers and Vendors.
-
Reporting and auditing Data Management.
-
Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day.
-
Ensure execution under the Service Model SLA’s and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions.
-
Analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support).
-
Support employees on enrollment to different Paysilps tools and payroll systems like: ADP /Meta4/Workday.
-
Perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.
What we look for: (REQUIREMENTS)
-
Advanced English and Portuguese
-
Oral and written communication skills.
-
Bachelor’s degree in HR, Finance, Business, or related field required.
-
Excel skills. (Pivot tables, macros, etc.) (Desirable).
-
High Customer Service orientation.
-
Excellent organizational skills and ability to track and follow up.
Soft Skills / Communication:
-
Analytical thinking skills
-
Attention to details.
-
Manage multiple priorities simultaneously.
-
Excellent planning, organization, and time management skills.
-
Ability to understand and successfully develop partnerships with customers and peers.
Job experience
-
Desirable working experience in a HR Service Centers, HR operations or Payroll areas.
-
Experience in Human Capital Management systems (Workday, Service Now, Oracle).
-
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
We’ve always believed we should help advance humanity in all our endeavors.
I have the opportunity to create and develop a career path, as well as the support, education and training to be successful.
Karen | Plant Manager | United States
The best part of working with a team from all over the world is that we can learn from each other, which helps us grow personally and professionally.
Ignacio | Business Development Leader | Spain
We have the potential to unleash and unharness so much more here, at JCI, as that one team environment.
Tanya | Director Global Harware Platforming | United States
I am passionate about delivering innovations that make people’s lives better. The sky is the limit if you have it in you.
Gyanendra | Associate Engineering Director | India