Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.

What we offer:

•             Competitive Starting Pay

•             Paid Training

•             Global Advancement Opportunities

•             Company Vehicle (as applicable)

•             Referral Bonuses

•             Comprehensive Benefits

•             Medical/Dental/Vision insurance

•             Health Savings Account (HSA)

•             Life Insurance

•             401(k) savings plan with company match

•             Short-Term and Long-Term Disability

•             Employee Assistance Program

•             Wellness Program

•             And More!

What you will do:

Under general supervision, coordinates customer Fire alarm and or Security Installation  projects requests from customers, Project Managers and or Project Coordinators requests, from initiation to project  completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads.

Partners effectively multiple times during the work day  with the Operations/ Install  Field Manager and or the Operations/Install Manager  to ensure technical installation  work is scheduled  in a reasonable timeframe and to the customer’s expectations within the projects scope . Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it:

• Receives customers, electrical contractors, Project Mangers, and or Project Coordinators requests  for unscheduled or scheduled work . Determines customer needs and matches appropriate Technician with assistance from the Operations / install team leads as needed.
• Communicates the schedule  to be provided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Upon completion, reconciles all external and internal customer requests daily.
• Coordinates labor scheduling to align technicians to the appropriate customer and required licensing  if required with assistance from the Operations / install team leads as needed .
• Ensures Technicians are provided updated  daily schedules via the scheduling platform  prior the next day  and are provided details of the projects , scope and contact information with assistance from Project Mangers, Project Coordinators and Operations / install team leads .
• Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Maintains and manages multiple Installation email INBOXES for Daily Construction reports, Installation NFPA 72 Record of Completion documents and Test and Inspection reports .
• Develops and maintains viable long-term relationships with customers, electrical contractors  and subcontractors.
• Participates in weekly Operations/ Installation  meetings by preparing and discussing Scheduling status and customer satisfaction positive  and or negative issues .
• Researches and follows up on questions identified during monthly business review.
• May work with the Service Scheduling team for requests to maintain installation technicians utilization and or special situations for scheduling .

• Business review support
• Billing support
• Customer retention support
• Answer incoming customer calls and resolve issues and/or take notes to pass to appropriate department
• Other duties and administrative activities as assigned.
• Qualifications – External

What we look for:

Required

• Associates degree preferred, high school diploma or equivalent required
• Preferred minimum of five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Experience and/or basic project accounting or costing principals is desired.
• Able to influence diverse teams to accomplish tasks/goals.

HIRING HOURLY RANGE: $29.80-37.50 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your bac ground warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us