HR Operations Specialist

What you will do
Responsible for WFA Tier 2 functions performing specialty administrative and transaction processing activity to support employees, managers, HRB, CoEs across the Enterprise in HR Core processes and related services, including efforts to:

• Provide specific assistance and processing WFA Processes, New Hires, Terminations, Employment Changes, Employment Verification, etc. including follow up with managers and HRBPs to clarify information, obtain approvals or request corrections.
• Manage day-to-day vendor relationships for applications owned by Human Resources Shared Service Center (HRSSC).
• Troubleshooting and resolution of day-to-day issues with related Vendors.

Skills & Experience

• Processes workday administration such New Hires, Terminations, Employment Changes, Employment Verification, Employee Movements (Promotions, Demotions, Transfers - local, BU to BU, country to country, expat assignments) etc. including follow up with managers and HRBPs to clarify information, obtain approvals or request corrections.
• Provide transactional support of handling job requisitions such as bulk creation, validation and approval using various business rules.
• Process the transactions accomplishing KPIs defined per processes and according to the Case Management Framework and the SOX Matrix.
• Audits of data entry accuracy done by HR Ops team members.
• Well versed with data protection principles, knows how to process confidential and sensitive employee information.
• Attention to detail – be able to accurately process transaction.
• Solid understanding of Workday and HR ServiceNow.
• Articulate work instructions and write standard operating procedure (SOPs). Support other team members and new joiners.
• Participate in regional and global projects to support regional HR initiatives.

What we look for

• 3 - 5 years of work experience in HR Shared Services.
• Good at multi-tasking and time management to manage the workload efficiently.
• Good excel skills (vlookup, PIVOTs, formatting etc).
• Experience working in a global or multinational company with strong stakeholder management skills.
• Flexible in shifts.
• Self-motivated and a quick learner, be able to deliver under challenging and dynamic environment to meet changing demands of customers.
• Good to have experience to Sumtotal, Cornerstone or any relevant learning management systems.