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Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's what we have to offer:
What you will do:
Johnson Controls has an exciting opportunity for a Parts Customer Service Specialist based in Baltimore, MD. You will be responsible for providing part identification, price quotations, product selection assistance, and order processing assistance to key stakeholders and internal/external customers. You'll also have the opportunity to help resolve complex customer product inquiries by using your excellent customer service skills! If you're a self-starter, possess proactive problem-solving ability, have a positive demeanor, and empathetic mindset to support all aspects of total customer relationship management, then keep reading!
How you will do it:
Daily, you will Identify (ID) parts on MAPICS/SAP/Windchill systems and address escalated Parts ID requests that requires technical support (application/electronic/electrical knowledge). You'll be the liaison between procurement/quality/operations and Engineering and processing parts orders and orders changes to include price quotations, preparation and follow-ups on purchase orders, and confirmation of shipment dates. You'll be a main point of contact for customers on status of their Part identification and/or quote requirements and advise them of superseded part changes. Providing pricing and availability to customers, obtaining approval from Buyer to ship items that are of limited quantity and assisting in creating new part numbers and identifies part number errors are all daily responsibilities. Get ready to work with purchasing agents on new parts, lead times and pricing and provide continuous improvement support to lessen total customer case load and increase customer self-help opportunities!
What we look for:
Required
Preferred
JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.