What you will do
The Technical product Support Specialist is a subject matter expert that provides design services, training activities and technical support to our local sales teams or in close cooperation with the local sales teams to the customers. Responsible for support and advice regarding the correct use and application of Johnson Controls full range of Fire Suppression products in India region.
How will you do it
Provide technical support.
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Support sales and their customers on the correct application, installation of our products and systems in accordance with the relevant standards and manuals.
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Support customers in correct use of available design criteria, tools and software.
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Answering questions (mail, and phone) regarding use and application of products, systems based on local and international codes & standards.
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Assist sales in generating incremental product sales by providing comparisons and material take-offs.
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Develop and maintain the processes tools that optimize the customer supports.
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Site Support for product troubleshooting.
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Co-ordinate with factories and QA team for quality issues.
Deliver trainings.
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Deliver theoretical and practical training sessions on products, system design and installation, commissioning, maintenance, fault-finding, software, codes and standards for internal and external audience.
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Keep track of training needs and inform sales and existing users about training offering.
Provide design services
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Interpret and review specifications.
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Generate design, BOM, system drawings and hydraulic calculations.
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Apply relevant standards and regulations.
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Create and archive drawings and project documents in line with the applicable procedures.
What we look for
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Engineering degree/ Diploma or similar background through education or experience.
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3-5 years of Experience on Fire suppression systems.
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Gas Fire suppression design & hydraulic flow calculation experience
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Design & hydraulic calculation Knowledge on multiple brand Gas fire suppression systems.
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Basic understanding on Fire suppression releasing panels and sprinkler system.
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Knowledge of international fire codes and standards.
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Good verbal and written command of English.
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Knowledge and experience with computer programs (CAD programs, MS Office,).
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Service oriented.
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Customer focus, opportunity and solution minded.
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Experience working in a matrix organization.
인류의 진보를 위한 노력을 이들이 지원하고 있다는 것을 항상 믿어왔습니다.
경력 경로를 창조하고 개발할 기회를 잡은 것은 물론, 성공적인 지원, 교육 및 훈련을 받았습니다
Karen | 공장 관리자 | 미국
전 세계에서 온 팀과 함께 일하는 것에서 가장 좋은 부분은 서로 간에 배울 수 있어 개인적으로나 직업적으로나 성장할 수 있다는 것입니다
Ignacio | 비즈니스 개발 리더 | 스페인
하나의 팀 환경인 JCI에서 우리는 훨씬 더 큰 잠재력을 일깨우고 발현할 수 있습니다
Tanya | 글로벌 하드웨어 플랫포밍 이사 | 미국
전 사람들의 삶을 개선하는 혁신을 전달하는 일에서 기쁨을 느낍니다. 우리는 스스로 정한 한계 외에는 한계가 없죠
Gyandendra | 엔지니어링 이사보 | 인도