As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
- Competitive salary
- Paid vacation/holidays
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
What you will do
Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.
How you will do it
Under the direction of the Branch Service Manager or Metro General Manager:
- Adheres to goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
- Drives L&M and PSA growth through union-represented service team members.
- Leads the execution efforts of assigned Service business to include warranty-related customer issues.
- Responsible for maintaining fleet and tools inventory.
- Uses JCI Electronic Platforms to ensure consistency in performance of leading, lagging metrics and financial outcomes.
- Reviews and makes recommendations on all L&M and PSA quotations.
- Reviews Technicians weekly time & expense.
- Responsible for forecasting and performance of accounts payables/receivables.
- Responsible for recommending and maintaining appropriate staffing levels to accommodate existing and new business needs.
- Responsible for on-boarding and training of new employees as well as the day-to-day performance of the union-represented service team members, assists in the conducting of performance reviews, and resolution of performance issues with the guidance of assigned Branch Service Manager or Metro General Manager.
- Responsible for safety performance and program compliance.
What we look for
Required
- Technical school training or equivalent experience in commercial building or industrial HVAC.
- Three or more years of supervisory experience in a similar service deliverable environment.
- Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
- Strong ability to lead through a centralized back-office matrix environment.
- Strong interpersonal, customer service, negotiating skills.
- Demonstrated competence in writing and verbal communication skills.
- Basic financial accounting experience.
- Demonstrated proficiency in MS office products and basic Windows environment.
Preferred
- Diploma in Electronic or Mechanical Systems.
- Two or more years apprenticeship diploma.
- Two years prior experience in the HVAC or building controls industry.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
인류의 진보를 위한 노력을 이들이 지원하고 있다는 것을 항상 믿어왔습니다.
경력 경로를 창조하고 개발할 기회를 잡은 것은 물론, 성공적인 지원, 교육 및 훈련을 받았습니다
Karen | 공장 관리자 | 미국
전 세계에서 온 팀과 함께 일하는 것에서 가장 좋은 부분은 서로 간에 배울 수 있어 개인적으로나 직업적으로나 성장할 수 있다는 것입니다
Ignacio | 비즈니스 개발 리더 | 스페인
하나의 팀 환경인 JCI에서 우리는 훨씬 더 큰 잠재력을 일깨우고 발현할 수 있습니다
Tanya | 글로벌 하드웨어 플랫포밍 이사 | 미국
전 사람들의 삶을 개선하는 혁신을 전달하는 일에서 기쁨을 느낍니다. 우리는 스스로 정한 한계 외에는 한계가 없죠
Gyandendra | 엔지니어링 이사보 | 인도